Privacy Policy

Last updated: March 18, 2026

1. Overview

Track it is a package tracking application designed to provide a unified tracking experience across local and global carriers. This Privacy Policy explains what information is collected when you use Track it, how it is used, and your rights regarding that data.

2. Information Collection

Track it collects only the information necessary to operate and improve the service. The following sections explain how your data is handled:

2.1 Account Information

  • Track it requires account creation to use the service.
  • When you register, we collect basic account information such as your email address and chosen credentials.
  • Account data is stored securely on our servers and used solely for authentication and service delivery.

    • 2.2 Tracking Numbers

  • Tracking numbers you add are stored on our servers to provide you with tracking updates and notifications.
  • This data is associated with your account and used exclusively to deliver the tracking service.

    • 2.3 Push Notification Tokens

  • If you enable push notifications, we collect your device's push notification token.
  • This token is used solely to deliver real-time tracking alerts to your device.
  • You can disable notifications at any time through your device settings.

    • 2.4 Personal Information

    Track it does not intentionally collect personal information beyond what is required for account creation, such as:

  • Phone number
  • Shipping or billing address
  • Shipment contents

    • 3. Automatically Collected Technical Data

    To operate, secure, and improve the service, limited technical data may be processed automatically, including:

  • IP address (processed transiently by infrastructure providers)
  • Device type and operating system
  • App usage patterns and interaction events
  • Performance metrics (load times, errors)

    • This data is not used to personally identify users.

    4. Analytics (Firebase Analytics)

    Track it uses Firebase Analytics to understand how users interact with the app and to improve usability and performance.

    Firebase Analytics may collect:

  • Anonymized device and usage information
  • App interaction events and screen views
  • Crash and performance reports

    • Key points:

  • No tracking numbers or shipment data are sent to Firebase Analytics
  • Data is used strictly for statistical and performance analysis
  • Google/Firebase processes this data according to its own Privacy Policy

    • 5. Infrastructure & Security (Cloudflare)

    Track it uses Cloudflare as a content delivery network (CDN) and security provider.

    Cloudflare may process:

  • IP addresses
  • Request metadata
  • Security-related logs (e.g. for DDoS protection, rate limiting)

    • This processing is necessary to:

  • Protect the service from abuse and attacks
  • Ensure fast and reliable access worldwide

    • Cloudflare acts as a data processor and is subject to its own privacy and security obligations.

    6. Local Storage

  • Track it may store certain data locally on your device for offline access and performance.
  • Track it does not use advertising or marketing cookies.
  • You may clear locally stored data at any time through the app or your device settings.

    • 7. Third-Party Carriers and APIs

    When a tracking number is entered, it is transmitted to:

  • The corresponding carrier's tracking system
  • Or authorized tracking aggregation APIs

    • Track it:

  • Acts solely as a technical intermediary
  • Does not control or monitor third-party data handling
  • Is not responsible for third-party privacy practices

    • Users should review the privacy policies of the relevant carriers.

    8. Data Retention

  • Account data is retained for as long as your account is active.
  • Tracking numbers are retained to provide ongoing tracking updates and history.
  • Analytics and security logs are retained according to the policies of Firebase and Cloudflare.
  • You may request deletion of your account and associated data at any time by contacting us.

    • 9. User Responsibility

    Users are responsible for ensuring they have the legal right to track a shipment. Track it is not responsible for unauthorized use of tracking numbers or violations of third-party privacy rights.

    10. Children's Privacy

    Track it is a general-audience service. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us so we can remove it.

    11. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date. Continued use of Track it constitutes acceptance of the updated policy.

    12. Contact

    If you have any questions regarding this Privacy Policy, you may contact us at: support@trackit.dz